Skyline Financial Federal Credit Union Enables Text-Based Member Support via Eltropy Platform For Two Way Communications
For Immediate Release 9/25/2025
Waterbury, CT — [9/25/2025] — Skyline Financial Federal Credit Union is pleased to announce a new partnership with Eltropy, a leading platform for secure, compliant two-way texting in financial services. Starting today, members can text directly with Skyline’s Member Advocates during office hours to get support, no phone call required.
Convenience at Your Fingertips
As part of its mission to enhance member experience, Skyline is introducing texting as a fully integrated support channel. Whether a member has a question about their account, wants to check on a loan application, or needs help with online banking, they can now simply send a text message to a dedicated number. Our Member Advocates will respond in real time during business hours.
This new option delivers several benefits:
- Faster, more efficient communication: Texting removes the need to dial in, wait on hold, or navigate voice menus.
- Always accessible: Members can initiate a conversation from their preferred device (their mobile phone), and refer back to prior messages for clarity.
- Reduced barriers to asking questions: For many, tapping out a quick message feels less intrusive than calling.
- Seamless handoff : Should a conversation require a voice call or escalation, Eltropy’s platform supports “text-to-talk” handovers.
Why Texting Matters, Especially for Younger Generations:
Consumer behavior is shifting, and credit unions must evolve to stay relevant. Texting has become a preferred mode of communication for increasingly large segments of the population, especially younger generations. Many Gen Zers and younger Millennials feel more comfortable messaging than making calls. Providing a text-first support channel meets members where they already are.
Moreover, credit unions leveraging texting report strong engagement metrics and minimal opt-outs. In fact, when implemented thoughtfully, opt-out rates from regulated texts can be as low as 1.3%. according to eltropy.com and their article “Compliant Text Messaging and Member Engagement” published in October of 2024.
With Eltropy, Skyline Financial Federal Credit Union ensures that all text exchanges are secure, compliant with federal regulations, and integrated into the same backend systems staff use for other member channels.
Member Experience in Action
Across the credit union industry, many institutions have already seen meaningful benefits from adding texting. For example, one credit union noted that members who once avoided phone calls now enthusiastically engage over secure text, improving service efficiency and satisfaction according to Eltropy’s comments.
Skyline anticipates similar outcomes: greater reach, better responsiveness, and stronger relationships.
How It Works:
- Members text our main line that we’ve had for over 90 years: 203-755-2030!
- During office hours, Member Advocates will handle incoming texts just as they respond to calls or emails.
- Conversations can remain text-based or be escalated to a phone or branch visit if needed.
- All messages are archived and integrated into Skyline’s systems for tracking and continuity.
About Skyline Financial Federal Credit Union
Skyline Financial Federal Credit Union was chartered in 1935 and remains committed to providing outstanding service to our members. The Credit Union was formed by a group of seven dedicated employees of what was then known as the Southern New England Telephone Company. The intent of our founders was to promote thrift among its members and to make loans to its members for prudent purposes. Our name at that time was Waterbury Telephone Employees Federal Credit Union.
About Eltropy
Eltropy is a communications platform designed specifically for financial institutions, offering secure, verified two-way texting, video chat, and compliance with regulatory requirements.
Media Contact
James Higgins, President and CEO
Skyline Financial Federal Credit Union
TEXT or Call: 203-755-2030
Email: james@skylineffcu.com